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Term of User
Dear valued customers,
- Halong Bay information (Cruise, Halong Bay Tours, Hotel, Travel Guide) will be update daily to website of vietnam-halongbay.com
- Travelers use this website for any information of Halong Bay need to agree with the terms of use and conditions of Vietnam Halong Bay
- Vietnam-Halong Bay provide for travelers information and services of Halong Bay (Cruise, Tours, Hotel, Travel Guide) under supervising of Vietnam National Administration of Tourism.
- All information from website vietnam-halongbay.com has been registered for copyright since 2008. Photo and information of website should not copy.
WHY BOOKING WITH US:
1. Best price guarantee.
2. No extra fee.
3. Trust travel information
4. Customer will be satisfied of services (100% money back if we do not provide fully as your booking)
5. Promotion.( For one package tour, ex: Hanoi City Tour + Halong Bay Tour + Sapa Tour)
HOW TO MAKE YOUR QUESTION AND REQUEST:
1 All of your questions and your requests will be applied to Frequence Ask Question in our website (http://vietnam-halongbay.com/frequency-asked-questions?nid=35)
2 contact with us (http://vietnam-halongbay.com/contact) .
3 Email us: halongbaybooking@gmail.com
We will reply to you within 24 hours. If you have urgent need, please make the phone call to Levi Tran, manager of Vietnam Halong Bay:
- Hotline: (+84) 984.886.775 (from your country), 09.84.886.775 (you are in Vietnam).
- Our office: (+84).436.555.263 (from your country), 04.36.555.263 (you are in Vietnam but not in Hanoi), 36.555.263 (you are in Hanoi).
Note: Confirmation will be sent to your email by our email halongbaybooking@gmail.com ( If you receive the confirmation by different email address, please kindly inform us)
5 STEPS FOR BOOKING WITH US:
1/ Chose your services on website vietnam-halongbay.com ( Cruise, Tours, Hotel).
2/ Press to booking button at the end of page.
3/ Fill the form information (name, address, email, telephone, type of services, then finish captcha picture ex: HTml34) then press submit button at the end of page.
4/ Fill your card information and deposit 30% of total services/person then press submit button at the end of page.
5/ We will check available of services then make the confirmation as soon as possible by email halongbaybooking@gmail.com. After we received your deposit, we will make the final confirm in details
CANCELATION OF SERVICES:
- Cancelation of services within 15 days, we will refund all 30% of your deposit.
- If you cancel your services over 15 days. We will charge 30 % of your deposit and no refundable.
AGREEMENT:
- Customer have to pay extra of bank fees and transfer fees of 30 % deposit services.
- You will make the final balance by cash or credit card in your hotel with our staff.
Note: You will pay 3% extra fee for banking services if you pay by credit card.